Our Process & Billing
Discovery Phase
....or as we call it sharpening our pencils.
Gather and Assess
- Collaborate to identify your challenges, goals, and existing systems.
- Conduct consultations, system reviews, and outline key business needs.
Gaps and Engineering
- Develop a roadmap for the solution.
- Depending on the complexity and scope, this may involve:
- Gap analysis to identify discrepancies and refine requirements.
- A retainer or small agreement to cover initial engineering efforts.
- Deliver clear documentation and estimates to guide the next steps.
Demonstrate Capability
- For complex projects, we build a Minimum Viable Product (MVP) or Proof of Concept (POC).
- These provide tangible demonstrations of the solution's feasibility and impact.
Delivery Phase
...well, now we're writing [code].
Implementation and Testing
- Design, develop, and deploy the solution, ensuring integration into your existing systems and / or processes.
- Thorough testing guarantees reliability and alignment with your goals.
Training and Enablement
- Empower your team with the tools and knowledge to maximize the solution's value.
- Provide tailored training sessions and detailed documentation for ongoing support.
Support and Improvement
- Ongoing support via email or phone (as outlined in your SLA).
- Enhancements, feature additions, and system reviews to meet evolving needs.
Post-deployment, we continue to partner with you to ensure success.
How Billing Works
Our transparent billing framework outlines three billing approaches tailored to different types of work, along with clear guidelines on billable and non-billable activities. This below guide will help you understand exactly what to expect when working with us.
Time-Based Billing
Evolving/unknown requirements • Ongoing requests • Out-of-scope changes • Maintenance updates
- Billed on actual time spent
- Best effort estimates usually provided and upon request
Fixed Billing
Well-defined requirements • Clear project scope • Fixed deliverables • Configuration of Rubi SaaS products
- Billed on quoted time / effort spent
- May be combined with Time-Based for undefined / variable work
Recurring Billing
Rubi SaaS Products • Custom Integration Hosting • Data Warehouse Hosting • Automation Solution Hosting
- Hosting, Monitoring, Support
- Bug fixes (in-scope issues)
- Initial scoping of smaller projects (no engineering required)
- Demonstrating existing products or pitching ideas
- Proactive work without prior authorization (unless there's an agreed arrangement for proactive work)
- Fixing errors or bugs that are in scope of previous project
- Administrative meetings and routine non-working status calls
- Gap analysis
- Engineering work for projects or proofs of concept (May be waived based on project and reusability)
- Research and insight requests
- Creating or providing documentation
- Solution updates required due to 3rd party changes (APIs/services)
- Problem-solving meetings
- Configuring environments and setting up workspaces to provide services
Visit our Legal page for more information about terms of service, agreements, and other legal matters.
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